Effective Date: June 1, 2025
Company Name: CwickCraft (Pty) Ltd
Email: info@cwickcraft.com
1. Introduction
At CwickCraft, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. We are committed to transparency, ethical data handling, and compliance with all applicable privacy laws including the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and other relevant frameworks.
2. Information We Collect
We may collect the following categories of personal information:
- Personal identifiers: such as name, email address, phone number, and billing details.
- Service-related information: information you provide when requesting a service, filling out a form, or during onboarding.
- Website usage data: via cookies and third-party analytics tools such as Google Analytics or Facebook Pixel.
- Communication data: records of correspondence, support requests, or inquiries.
- Technical data: including IP address, browser type, and device information.
We only collect data that is relevant and necessary for the delivery of our services or improving your experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, manage, and fulfill our services
- To personalize your experience and improve site functionality
- To process payments and send invoices
- To communicate with you about your account, services, or updates
- To ensure security and monitor system integrity
- To analyze website traffic and improve our marketing strategy using third-party analytics tools
- To comply with legal and contractual obligations
We do not sell, trade, or rent your personal data to any third parties.
4. Cookies and Analytics
We use cookies and similar technologies to:
- Understand how visitors interact with our site
- Enhance performance and user experience
- Serve targeted promotions through third-party platforms
You can manage or disable cookies in your browser settings. By continuing to use our site, you consent to our use of cookies unless you opt out.
5. Third-Party Services
We may share limited data with trusted third-party providers strictly for the purposes of:
- Analytics and performance monitoring (e.g., Google Analytics)
- Payment processing (e.g., Paystack, Peach Payments)
- Hosting and data storage (e.g., Hostinger)
- Client communication (e.g., email, WhatsApp)
Each third-party is contractually obligated to maintain data protection standards equivalent to our own.
6. Data Retention
We retain personal information only as long as necessary:
- To deliver and complete services
- To comply with legal and accounting requirements
- To maintain accurate business records
You may request deletion of your personal information by contacting us directly.
7. Data Security
We take data security seriously and employ industry-standard security practices, including:
- SSL encryption on all communication
- Password-protected access to systems
- Limited access to data by authorized personnel only
- Routine backups and malware scans
Despite these measures, no system is completely immune to breach. We commit to notifying affected users promptly in the event of any data incident.
8. Your Rights
You have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Withdraw consent at any time
- Request deletion of your data (subject to legal limitations)
- Lodge a complaint with a privacy regulator if necessary
To exercise any of these rights, please email us at info@cwickcraft.com.
9. Changes to This Policy
This policy may be updated periodically without prior notice. Continued use of our services after changes are posted constitutes acceptance of those changes.
10. Contact Us
For any questions or concerns regarding this policy or how your data is handled, please contact us:
Email: info@cwickcraft.com